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Customer Relationship Management

The best CRM solutions today are those which combine the best technology with the best human talent !!

This CD-ROM will bring this approach into practice and educate the learner on how companies manage their relationships with customers.

Each course is an interactive learning environment, packed with exercises, case studies and challenging questions. It also incorporates a detailed self-assessment test. Train2Success' courses will rapidly equip you with the practical skills needed to get ahead in today's fast moving business world.


Chapters discussed are :
  • The integration carried out by automated functions like marketing, sales, service and e-commerce.
  • Key features to develop an effective customer relationship program.
  • Technology driven setups for efficient customer relationship program.
  • Role of top management developing the scope and extent of customer relationship program.
  • Role-play of the implementation team.

System Requirements

Pentium Grade (Recommended Pentium III), 64 MB RAM (Recommended 128 MB RAM), Multimedia Kit 24X CD-ROM Drive.Windows XP / VISTA / 7

$ 30.00