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Business Seminar DVDs

Achieving Peak Performance
Better Communication
Body Language
Decisions
Delivering Exceptional Customer Service
Getting New Customers & Keeping Forever
Handling Objections / Closing Sales
How to Persuade Someone
Managing Meetings
Memory Management
Negotiate A Better Deal
Presenting for Profit
Psychology of Sales Superstars
Selling Face to Face
Selling Over Telephone
Selling Quality on Higher Price
Selling The Dream
Stress Management
The Will to Win
You've Got 4 Minutes
Full Pack

Corporate Essentials

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Delivering Exceptional Customer Service



Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing high levels of customer service you will encourage your casual customers to become regulars but having satisfied customers is just not enough and in this work Richard explores the techniques needed to generate "Raving Fans".

 

Topics touched in the DVD:
  • Turn your satisfied customers into "Raving Fans"
  • Convert "Just Looking" to "Just Buying"
  • Find out how to create just the right "First Impression"
  • Discover how complaints can be positive if managed professionally
  • Make sure your customers always come back for more
  • Help your team develop a passion for your customers


Price:
$ 30.00